Help Center

VIRGIN HAIR refers to the hair which is 100% RAW Natural Hair or UNPROCESSED human hair coming from real donors. In other terms the virgin hair is the hair which is never been chemically treated, permed, colored, dyed, bleached, processed or styled. 

Please note: If you are purchasing hair with defined, identical curl or wave pattern then you should understand that it is permed/processed hair.

Order processing time and estimated shipping time for customized orders will be mentioned in the Invoice or will be notified via email at the time of purchase or submitting your order. For reasons out of our control, if at all we are unable to process your order or anticipate any unexpected delays then we will contact you immediately to revise the time estimate and if it is not acceptable to you, we will cancel the order and refund the amount back to you. All in-stock items are shipped out on next working day after we receive the payment confirmation. Payments made via Paypal, Credit cards with different billing & Shipping address may be subject to verification delays. Card verification process may require additional info from the buyer and may take up to 15 business days.

Immediately upon dispatching the order, buyer will receive an email with the AWB No (Airway Bill Number) / tracking number which can be used to track the status of your shipment. Please allow 12-24 hours for the tracking details to start showing the status on the shipper’s site. We will take every care to provide all details to shipping company and for any reason, if the shipping provider delays the dispatch and informs us, we will keep you updated about the same and SalonLabs will not be liable for any damages arising out of the delay. Please note, all delivery times are estimates and SalonLabs is not responsible for delays due to weather, delivery carrier factors, customer error, holiday-related delays, international customs clearance regulations, or any other unforeseen factors. SalonLabs is not responsible for import clearance, duties or any other taxes and all such costs are the responsibility of the buyer.

We do not offer cancellation of customized orders. For in-stock Remy Pure Virgin machine weft natural black Natural Texture items, if cancellation e-mail has been received and shipment has not been sent out, SalonLabs will issue a full refund subject to a 15% restocking fee. In general the cancellation period will expire after 2 hours from the time of the order but please contact us ASAP so we may able to assist and do the best we can in some cases.