Help Center

FAQ

About Our Hair

What is Virgin Hair?

What is Remy Pure Hair?

What is Non-Remy Hair?

What is "Processed Hair"?

What is hair cuticle?

What is the quality of hair used to make your extensions?

Can we cut the weft/tracks when installing hair?

Can the hair extensions be colored/dyed?

Can the hair be straightened or curled or styled?

WILL MY HAIR WAVE UP AGAIN AFTER I STRAIGHTEN IT?

HOW IS THE LENGTH MEASURED?

HOW LONG DOES YOUR HAIR TYPICALLY LAST?

HOW MANY BUNDLES DO I NEED TO COMPLETE A FULL SEW-IN? HOW MUCH HAIR DO I NEED TO ORDER?

WHY DO YOU SUGGEST TO CONDITION CURLY HAIR?

Orders

Can i place an order online and pick it up from store?

How long does it takes to process and ship orders?

Will i receive the shipment or order dispatch confirmation?

Cancellations / Returns / Refunds / Exchanges

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS YOUR RETURN EXCHANGE POLICY?