Returns/Refund Policy

DO NOT Return the items without contacting us. You must obtain the return authorization email prior to returning the item(s) to SalonLabs.

RETURNS & REFUNDS:  No Return or Refunds can be claimed on customized products. In general, returns may be accepted and refunds issued for products only if they are found to be incorrect. If you received the incorrect item and if you like to return it then you must email us within 2 business days of receiving the order and the shipping costs of returned goods will be borne by SalonLabs. All items must be returned in their original packaging.  SalonLabs accepts no returns or refunds on opened or tampered goods (the hair extensions have been tried on or worn and or colored/dyed or any alteration to the original product). Please email us at info@salonlabs.com to process your Returns.

EXCHANGES:  No Exchanges can be claimed on customized products. Exchanges may be offered if incorrect products are shipped.  For incorrect products, shipping costs of returned goods and all additional return shipping & handling charge is borne by SalonLabs.  Exchanges MAY be offered at SalonLabs’ sole discretion for some products (Remy Pure Natural Textures) & shipment Cost needs to be paid by the buyer along with any other additional charges incurred by SalonLabs to arrange for the exchange.  Additional restocking fee of 15% also may apply.

PROCEDURE TO REQUEST FOR EXCHANGE:  You must e-mail us at info@salonlabs.com within 2 business days of receiving the shipment with your reasons for return.  Requests for return received after 2 business days of receiving your order may not be valid.  SalonLabs will try our best to make sure that all requests for exchanges are handled in a fair and reasonable manner. Once approved, you should send back the hair extension products or hand them over to us personally, without undue delay. Once the goods are received, Salonlabs at its sole discretion will review and verify your claims and once we are able to establish that your request is justified will send the new products to you. Product must be exchanged for something of equal or greater value. SalonLabs will dispatch the exchange items using the same delivery service. Please allow up to 7 business days to process your Exchange request. You can contact us anytime if we need to expedite your request and we promise we will do our best to speed up the process.